If you own a robotic vacuum, chances are it has saved you hours of cleaning. But what happens when it breaks? As a licensed repair facility for vacuum robots, we at SoCalRobotRepair have seen firsthand the growing challenge of obtaining spare parts. While California’s Right to Repair law, SB 244, was intended to improve access to parts and documentation, some manufacturers continue to resist compliance, making repairs more difficult than they should be.

Manufacturers Ignoring the Right to Repair

Despite SB 244 requiring manufacturers to provide access to parts, tools, and repair documentation, several companies continue to ignore lawful requests for these essential materials. Brands such as Roborock, Shark Robots, Samsung, and iRobot have made it increasingly difficult for independent repair shops and consumers to fix their devices. These companies either refuse to sell essential components or limit access to authorized service centers, effectively forcing consumers into costly replacements instead of affordable repairs.

This lack of cooperation leads to a troubling cycle: consumers are left with no choice but to buy new robots when minor issues arise, leading to unnecessary e-waste and higher costs. For a device designed to make life easier, it’s frustrating to see repairability intentionally hindered.

The Importance of Spare Parts Availability

The most common repairs we handle—moterboards replacements, motor repairs, wheel module fixes, and sensor replacements—are straightforward when parts are available. However, when manufacturers refuse to supply these components, even simple repairs become impossible.

iRobot, for example, has made some basic parts available but continues to restrict access to critical internal components, effectively preventing independent repair beyond superficial fixes. Roborock, despite its popularity, has consistently denied access to all parts including motors and sensors. Samsung’s repair policies for their vacuum robots are notoriously restrictive, making it nearly impossible for third-party services to perform necessary services. Shark Robots also follows suit, making their components hard to source.

A Shining Example: Ecovacs Deebot

Not all manufacturers are resistant to repair efforts. We want to extend our appreciation to Ecovacs Deebot, which has been a model of cooperation. Unlike its competitors, Ecovacs provides access to parts and technical documentation, allowing independent repair businesses like ours to keep their products running efficiently. This partnership benefits consumers, repair professionals, and the environment by reducing waste and extending the lifespan of these devices.

What Needs to Change?

While SB 244 is a step in the right direction, enforcement remains an issue. Manufacturers that continue to deny access to spare parts should be held accountable. Consumers can play a role by demanding repairability when choosing a vacuum robot. If a company makes repairs difficult, let them know you’ll take your business elsewhere.

At SoCalRobotRepair, we remain committed to fighting for the right to repair. We will continue to service and support robotic vacuums to the best of our ability, but we urge manufacturers to do their part. Transparency and cooperation benefit everyone—especially the customers who have invested in these products.

Is your vacuum in need of repair? Contact us today and let’s keep your robot running!